• Temporary change in the operation of the e-TOLL helpline
  • Skip to footer
Homepage

Temporary change in the operation of the e-TOLL helpline

November 25, 2025

#news

  • From 1 December 2025, there will be changes to the operation of the e-TOLL helpline.

  • The helpline for e-TOLL system users will operate under a new number: 22 460 59 77.

  • The helpline will be available on weekdays, Monday to Friday, 8 AM and 4 PM.

Temporary changes

From 1 December, the e-TOLL helpline will operate under a changed telephone number and at different hours than before.
The e-TOLL helpline will be available under: 22 460 59 77.
The helpline will be available on weekdays, Monday to Friday, 8 AM and 4 PM. Service will be provided in Polish and English.

Convenient alternatives to the helpline – MOK and OCA

We would like to remind you that e-TOLL users who need assistance can be assisted 24/7 by staff at the Customer Service Facilities (MOK). There are currently 90 e-TOLL customer service points throughout the country. Find your nearest MOK on the website.
In addition, each e-TOLL User can use the online application form after logging in to the Online Customer Account (OCA) and on the page www.etoll.gov.pl.
Whichever method of contact is chosen, information can be obtained on:

  • technical,

  • financial,

  • user account,

  • on board unit (OBU/ELS) and the e-TOLL PL mobile application issues.

FAQs

In order to meet customer needs, the e-TOLL system website provides answers to frequently asked questions from users. Simply go to your user panel, select the Q&A tile and find the relevant topic. More information.

Ministerstwo FinansówKrajowa Administracja Skarbowa
  • Declaration of Accessibility for etoll.gov.pl
  • Cookie Policy of etoll.gov.pl
  • The NRA Head privacy notice
  • Information on the activities of the Ministry of Finance
  • podatki.gov.pl
  • Sitemap

e-TOLL helpline

+48 22 460 59 77

Application form

We provide content posted on the website free of charge. The use of content published on the website etoll.gov.pl, regardless of the purpose and method of use, does not require the consent of the Ministry of Finance. Content marked on the website as copyrighted content, unless otherwise stated, is made available under the Creative Commons Attribution 3.0 Poland license.