e-TOLL

Lack of funds in the billing account during transit – what to do

September 2, 2025

#recommended

Users, before beginning your transit, make sure that:

you have an account with the e-TOLL system -> if you are not registered, you can do so quickly and conveniently via your Online Customer Account (OCA) – see details under e-TOLL Registration,
there are sufficient funds on your prepaid account to pay for your transit -> check this in your OCA under Billing accounts in the Balance column (if there are insufficient funds – top up your account),
the location device is functioning correctly and transmits geolocation data to the e-TOLL system->for instructions on use, see OBU and ELS on-board units and e-TOLL PL mobile application.

If you run out of funds in your billing account during the transit, you have the option of replenishing it no later than 3 days after the transit. You do not need to report anything, just top up the funds in your billing account during this time, which will then be collected automatically.

The above action will not be possible if you are subjected to a road check on the road during the transit. You will then be fined (as defined in the provisions of the Public Roads Act of 21 March 1985) and the replenishment within 3 days will not be treated as payment of the toll.

More about e-TOLL payments can be found under Rates and Payments.