• Unused funds refund order
  • Unused funds refund order - I have an account
  • Unused funds refund order - I have a closed account
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Unused funds refund order - I have an account

  1. Log in to your Online Customer Account (OCA)

    • Once you have logged in correctly, select the active entity from which you wish to request a refund of unused funds.

      Logging in to OCA

  2. Go to the Applications tab

    • From the main panel, select the “Applications” tile.

  3. Create an Application

    • Select “Applications” from the menu on the left.

    • In the “Applications” window, press the “Create an Application” button.

    • Then, in the “Application form” window, select the category “Financial” and choose the subject: “Refund of funds from e-TOLL Closure billing account" or “Funding Closure” or “Reclassification of e-TOLL funds”.

    • Enter the content of your application (max. 1000 characters).

    • Attach the e-TOLL application form (a printout of the e-TOLL application form under Forms and document templates).

    • Once the application has been completed, select “Submit application”.

Unused funds refund order - I have a closed account

  1. Go to www.etoll.gov.pl

    • On the main page, go to the very bottom to the “Application Form” tab.

  2. Select the option “I do not have an e-TOLL account”

    • Select the “Financial” application category.

    • Then expand the list and select the subject: “Refund of funds from e-TOLL billing account”.

    • Fill in all the details.

    • Attach a scan of the application form with your handwritten signature or electronic signature (a printout of the e-TOLL application form can be found under Forms and document templates).

  3. Click “Submit form”.

    • Once you have completed submitting your application form, your application number will appear.


Ministerstwo FinansówKrajowa Administracja Skarbowa

e-TOLL helpline

+48 22 24 337 77

Application form

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