Once you have logged in correctly, select the active entity from which you wish to request a refund of unused funds.
From the main panel, select the “Applications” tile.
Select “Applications” from the menu on the left.
In the “Applications” window, press the “Create an Application” button.
Then, in the “Application form” window, select the category “Financial” and choose the subject: “Refund of funds from e-TOLL Closure billing account" or “Funding Closure” or “Reclassification of e-TOLL funds”.
Enter the content of your application (max. 1000 characters).
Attach the e-TOLL application form (a printout of the e-TOLL application form under Forms and document templates).
Once the application has been completed, select “Submit application”.
On the main page, go to the very bottom to the “Application Form” tab.
Select the “Financial” application category.
Then expand the list and select the subject: “Refund of funds from e-TOLL billing account”.
Fill in all the details.
Attach a scan of the application form with your handwritten signature or electronic signature (a printout of the e-TOLL application form can be found under Forms and document templates).
Once you have completed submitting your application form, your application number will appear.