Ministry of Finance undertakes to ensure the accessibility of their mobile application in accordance with the provisions of the Act on Digital Accessibility of Public Entities' Websites and Mobile Applications of 4 April 2019.

The declaration of accessibility applies to the mobile application e-TOLL PL version 3.1.0.

• Application published: 23 June 2021
• Last application update: 24 April 2025

Status of digital accessibility

This mobile application is partially compliant with the Annex to the Act on Digital Accessibility of Public Entities' Websites and Mobile Applications of 4 April 2019 due to the incompatibilities and exemptions listed below.

Content not available

Non-compliance with the Annex

• for some icons (mainly those displayed in headings, e.g. secondary menu, notifications), no text description. Lack of voice support,

• support of sensory properties (vibration) for notifications, with system settings enabled,

• the application restricts its view to portrait orientation only,

• the application interface supports changes to the dynamic font size settings modified in the system platform's accessibility features. What changes is the text, which the system can enlarge on its own,

• some of the controls and error information may be difficult for blind people to understand and handle due to insufficiently precise labels and instructions read by a screen reader,

• the application does not support external keyboards,

• single messages in snackbars that disappear after 5 seconds,

• no possibility of skipping the block associated with forcing a new version of the application. Hard lock,

• the current version lacks full identification consistency,

• the application automatically changes the context if there are any errors, e.g. end of transit, expiry of payment session.

Content not covered by the provisions

• Maps are exempt from the obligation to provide accessibility

Preparation of the declaration of accessibility and its update

• Date of declaration: 10 April 2025
• Date of last review of declaration: 24 April 2025

The declaration was drawn up on the basis of a self-assessment according to an analysis of the WCAG criteria. The results of the self-assessment are presented in Self-Assessment Report (PDF, 24 KB)

Facilities, restrictions and other information

Plans to eliminate digital accessibility errors

We plan to update the mobile application in 2025. In future updates, we intend to address most of the digital accessibility errors mentioned above.

Feedback and contact details

You can report any problems with the digital accessibility of this mobile application to Departament Poboru Opłat [the Toll Collection Department] – by email sekretariat.dpo@mf.gov.pl lub telefonicznie +48 (22) 694 49 98.

Anyone has the right to request the digital accessibility of this website or elements thereof.

When making such a request, state:

• your name,
• your contact details (e.g. telephone number, e-mail),
• dthe exact website address of the digitally inaccessible element or content,
• a description of what the problem is and what solution would be most convenient for you.

We will reply to your request as soon as possible and no later than 7 days after receipt.

If this deadline is too short for us, we will let you know. In this information a new deadline will be provided by which we will correct the errors you have reported or prepare the information in an alternative way. This new deadline will be no longer than 2 months.

If we are unable to ensure the availability of the digital website or content indicated in your request, we will offer you access by alternative means.

Handling accessibility requests and complaints

If, in response to your request for digital accessibility, we refuse to provide the digital accessibility you have requested and you disagree with the refusal, you have the right to file a complaint.

You also have the right to file a complaint if you do not agree to use an alternative means of access that we have offered you in response to your request for digital accessibility.The information that can be found on the government's gov.pl portal may be helpful. You can also inform the Commissioner for Human Rights about this situation and ask them to intervene in your case.

Mobile applications

The Ministry of Finance provides the following mobile applications:

• e-TOLL PL version for Android
• e-TOLL PL version for iOS

Architectural accessibility

For detailed information on the architectural accessibility of the Ministry of Finance building, please see Information for people with physical disabilities tab.

Information on the architectural accessibility of the building of the National Revenue Administration units can be found on the websites of these units under Processing of matters/Accessibility.