FAQ

    • Registration of a user from Poland is possible in 3 ways:
      • online at etoll.gov.pl by setting up an Online Customer Account (OCA) (authentication takes place through a trusted profile, using a login and password or through the mObywatel application)
      • in person at e-TOLL Customer Service Facilities (CSF), where registration is made by an employee of the CSF, they assign a login and password to the OCA
      • through fleet card operators

    • Registration of a foreign user is possible in 3 ways:
      • online at etoll.gov.pl by setting up an Online Customer Account (OCA) (authentication takes place via a login and password. For this you will need the following data: name and surname, e-mail address, type and number of the identity document). This was of loggining in is intended for people who do not use a trusted profile or the mObywatel application
      • at e-TOLL Customer Service Facilities (CSF), where registration is made by an employee of the CSF, they assign a login and password to the OCA
      • through fleet card operators

    • The viaTOLL system operates until September 30 this year. From October 1, the only toll system on toll sections of state roads will be the e-TOLL system.

    • Yes, users have the option of registering multiple vehicles on one account, regardless of the selected type of financing.

    • To deregister from viaTOLL:
      • return the viaBOX on-board unit at a viaTOLL CSF or send it to the following address: PO Box 528, Poznań 9, 60-967 Poznań, in order to obtain a return of the deposit for the device
      • recover or transfer all funds remaining on your account to e-TOLL (get your balance return, viaBOX deposit and cash security).
      Haven't registered with e-TOLL yet?
      Fill in the form available on the viatoll.pl website and choose one of the following options:
      • submit the form at a viaTOLL CSF
      • send it by e-mail to info@viatoll.pl
      • send it by traditional mail to the following address: Skrytka Poczka 528, Poznań 9, 60-967 Poznań
      Have you registered with e-TOLL?
      • submit a disposal on the Online Customer Account
      • fill in the form available on etoll.gov.pl and choose one of the options:
      - submit it at a viaTOLL CSF
      - submit it at an e-TOLL CSF
      - send by e-mail to info@viatoll.pl or kontakt@etoll.gov.pl
      - send it by traditional mail to the following address: Postbox 528, Poznań 9, 60-967 Poznań

    • Until 30 September 2021, users may return their viaBOX on-board devices at viaTOLL Customer Service Facilities or send them to the following address: PO Box 528, Poznań 9, 60-967 Poznań, to obtain a return of the deposit for their devices. After the date, i.e. from October 1, 2021, to obtain a refund of the deposit, a photo of the device should be sent, preferably in .jpg format with a visible and legible serial number to info@viatoll.pl or kontakt@etoll.gov.pl.

    • To obtain a return of funds from you viaTOLL account, you must submit an application for a return or a transfer of funds to e-TOLL (balance return, return of your deposit for OBU and cash security). You can do it until September 30, 2022. After the date, any remaining funds on your viaTOLL account and the deposit will be transferred to the National Road Fund.

    • If you are switching from viaTOLL to e-TOLL, you can submit a disposal to transfer the funds from viaTOLL to e-TOLL. Remember to do it by September 30, 2022. After the date, your funds will be transferred to the National Road Fund.

    • From October 1, 2021, the only toll collection system in Poland will be the e-TOLL system. To pay tolls in this system, you must register online at etoll.gov.pl or in person at e-TOLL Customer Service Facilities or via operators of fleet cards.
      At the same time, you are encouraged to terminate active contracts in the viaTOLL system, return the viaBOX device and recover the deposit, and settle the funds on the viaTOLL account. Users can settle their funds until September 30, 2022.

    • After September 30, 2021, in the event of a failure to pay tolls in the e-TOLL system, traveling on toll roads will constitute a breach of the obligation referred to in Art. 13 par. 1 point 3 of the Public Roads Act. It will result in a fine imposed, except for the cases specified in the Public Roads Act.

    • All returns will be made using the same method of payment as used by the user. If it is not possible to make a return using the same method, the return will be made to the bank account indicated by the user. In order to get the funds returned, you must submit an application on the Online Customer Account or fill in the deregistration form from the e-TOLL system and send it to kontakt@etoll.gov.pl or submit it at one of the Customer Service Facilities.

    • When registering a vehicle, select an OBU device or an ELS device available in the distribution network. You should also remember to activate the selected device. Otherwise, no tolls will be charged.

    • Your device can be transferred between vehicles, but after assigning the device to the target vehicle. Otherwise, the driver may face an administrative penalty.

    • GPS devices for transmitting geolocation data to the e-TOLL system and for paying tolls in this system can be purchased on a free-market basis within the distribution network only from those OBU / ELS operators who have passed the tests and obtained approval for admission to the e-TOLL system. The list of approved operators and types of devices is available at:

    • The viaBOX devices transmitting data to the viaTOLL system using the DSRC radio technology are not compatible with the e-TOLL system. The system is based on a different technology, i.e., satellite technology. To be able to transmit geolocation data and pay tolls in the e-TOLL system by means of an on-board device, only a device from operators authorized to the e-TOLL system must be used

    • Due to the change in the data structure and changes in the technology used, automatic data migration from viaTOLL to e-TOLL is not possible. Nevertheless, registration in the e-TOLL system is a simple process and does not require providing much data. In the case of Polish users, vehicle data can be automatically downloaded from CEPIK, which significantly shortens the process of assigning the vehicle to the account.

    • The Online Customer Account (OCA) is a self-service service dedicated to account management in the e-TOLL system. Through the OCA, you can register in the e-TOLL system, configure key service parameters to adapt them to your needs and:
      • set up settlement accounts for which you define the method of financing your travels
      • register vehicles and pair them with your preferred device (mobile application, OBU, ELS)
      • manage your finances, top up your balance or pay a debit note
      • add other users who, in accordance with authorizations granted to them, will help in managing the account in the e-TOLL system
      • check the traveles made in the e-TOLL system and verify the payments made

    • The following payment methods are possible in the e-TOLL system, depending on the account mode you have:
      1.prepaid account:
      a) payment card
      b) fleet card
      c) cash
      d) bank transfer (subsequent top-ups)
      e) fast online payments
      Topping up a user's account by bank transfer is possible only to the indicated individual bank account number generated during registration in the system. Unlike other payment methods, the user's account is not topped up immediately, therefore the user is obliged to verify whether their account has already been topped up before using a toll road.
      2. account with deferred payment:
      a) fleet card
      b) bank transfer
      If a user selects a fleet card as a settlement method, all payments resulting from financial obligations related to the electronic toll will be made by the operator of the fleet system under which transactions made with a fleet card are accepted.
      If you use bank transfer as a payment method, the cost of the transfer is covered by the user.

    • On such an account tolls charged for travels on toll roads sections assigned to the user's account lower the level of previously topped up funds on the user's account.
      The minimum required balance top-up in the e-TOLL system is from PLN 20.00.
      The minimum warning threshold is PLN 100 (note: users may set the minimum warning threshold at a higher level).
      The maximum top-up amount in the e-TOLL system is limited to the product of PLN 1,000 and the number of vehicles registered on the top-up billing account, e.g. for an account with 5 vehicles registered, the maximum top-up amount may not be higher than PLN 5,000. This value is also the maximum billing account balance, so if the user already has funds on the account, the top-up amount should be reduced by the amount there.

    • If there are no funds on the billing account to cover the costs of toll road travel, the user is obliged to pay the electronic toll by topping up their OCA before the start of a toll road travel. They can top-up the funds no later than 3 working days after the end of the travel.

    • An account with deferred payment is an account whose user, after using a toll road, makes payments for all vehicles registered on the account after the end of the settlement period (1 month), within 14 days from the date of issuing the debit note for a given period. The account is based on e-TOLL registration and may apply to one or more vehicles. Compulsory financial security is required to register an account with deferred payment.
      It may take the form of:
      • a bank guarantee
      • an insurance guarantee
      • a cash payment

    • The electronic toll is a public levy (Art. 5 par. 1 of the Public Finance Act, Journal of Laws 2019, item 869, as amended) charged by the Head of the National Tax Administration, and therefore it is not subject to the VAT Act. The debit note (also the electronic note available at the OCA) is an official accounting document and may be included in your company's books.

    • You are encouraged to use the interactive toll calculator available at www.etoll.gov.pl. Thanks to it, you can easily know the expected toll when you specify the parameters of the vehicle and the route of the planned travel.

    • Tolls for using a motorway depends on the number of kilometers traveled. The amount of toll rates results from the Regulation of the Minister of Transport, Construction and Maritime Economy of April 25, 2012 on toll rates for driving a motorway.
      The toll rate for 1 km of a motorway for category 1 vehicles (motorcycles) is PLN 0.05.
      The toll rate for 1 km of a motorway for category 2 vehicles (motor vehicles with a permissible weight
      total weight not exceeding 3.5 tonnes) is PLN 0.10.
      Detailed information on the cost of travel along individual toll sections can be found in the "Toll Rates" tab at etoll.gov.pl

    • You can check the balance via your Onlibe Customer Account and the e-TOLL PL mobile application, as well as calling a Consultant of the Telephone Customer Service Center.
      The record of travels on toll roads and the tolls calculated are available on the Online Customer Account.

    •  If an account with deferred payment is used, if a user does not pay the electronic fee on time, they may be charged from the security provided by them. At the same time, billing accounts included in the Billing Account Set will cease to be active in the deferred payment mode and unsecured prepayment accounts will be created, respectively, with a balance of PLN 0. In such a case, the user will be obliged to comply with the terms and conditions for this type of a user account. A failure to pay the electronic toll on time will result in the need for paying interest for the entire period of delay.
      The user will also be exposed to penalties from the General Inspectorate of Road Transport (GITD).

    • At Customer Service Facilities you can top up your billing account balance and pay for the debit note in cash. The electronic toll is collected by the e-TOLL system, and its settlement is made by withdrawing the amount from the billing account balance or charging the toll using the deferred payment mode.

    • In selected locations, within the network of roads subject to electronic toll payment, devices and systems for controlling the correct payment of tolls have been installed. The permanent checkpoints are supplemented by devices installed temporarily anywhere within the toll road network and in vehicles. If you fail to pay the electronic toll, the General Inspectorate of Road Transport imposes an administrative penalty on the sanction addressee. Control of the correct payment of electronic tolls is also carried out by General Inspectorate of Road Transport inspectors and officers of the Customs and Tax Service, using devices and systems installed in vehicles used for mobile control. A detailed description of the control and the amount of penalties can be found in the tab "Payment control" on website etoll.gov.pl

    • If, during a control of the correct payment of the electronic toll in the e-TOLL system, the Chief Inspector of Road Transport or the Customs and Tax Service officers find that the vehicle driver provided incorrect data, they may impose an administrative penalty.

    • One of the main goals of introducing the new e-TOLL toll collection system is to improve and streamline transport on Polish roads. The e-TOLL system is a solution based on geolocation technology and using, among others, free mobile tools for registering and settling travels on toll roads or road sections. Thanks to the use of modern solutions, the e-TOLL system contributes to the improvement of traffic flow and safety on Polish roads.