Prepaid account

Payment methods

Account top-up via Online Customer Account (OCA)/e-TOLL PL mobile app:

• Bank transfer,
• Bank card,
• Mobile payment – BLIK, Pay-By-Link

Account top-up at a Customer Service Facility:

• Bank card,
• Cash.

Electronic toll clearing time

Any charged toll will automatically reduce the cash balance in the user’s billing account.

Using a toll roads network vs. money available in the account

Electronic toll is paid before the start of driving on those sections of national roads for which electronic toll is collected. The user is required to keep a minimum cash balance in their e-TOLL billing account to cover the whole amount of toll payable for a scheduled route.

Toll is charged for driving on specific sections of toll roads. The user can view these sections on signup to the Online Customer Account (OCA).

Refund of unused monies

Cash from a user’s account can be refunded on the basis of a written refund instruction filed by the user. Such an instruction can be submitted through the Online Customer Account (OCA) or at a Customer Service Facility. The Head of the National Revenue Administration will make the refund in the same form in which the original payment was made, so that the refunded amount will be received in the card account of the card used for payment, or the bank account specified by the user in the instruction form if the payment was made by bank transfer.

If unused cash cannot be refunded with any of the methods specified above, the refund will be made to the bank account specified by the user (or the user’s authorized representative) in the instruction form.

IMPORTANT
Do not pay for any debit notes issued for prepaid accounts.