Attention! Claims concerning the issuing of the e-ticket by partners should be submitted directly to the partner from whom the e-ticket was purchased.

To file a complaint, as an e-TOLL (including e-ticket) user, you can choose any of the following contact options:


Call Center

  • Issue notification by phone, using the Call Center (TCOK, where you can obtain information in Polish, English, German, and Russian):
    • +48 22 24 337 77 - number dedicated to users from Poland and abroad; costs as per the telecommunication operator’s rate

By post

  • Issue notification sent to the address: Ministerstwo Finansów ul. Świętokrzyska 12, 00-916 Warszawa. Add a note on the envelope: “System e-TOLL” if you want to streamline the delivery of your issue to the competent unit of organization.

User notifications regarding toll payments on sections A2 Konin-Stryków and A4 Wrocław-Sośnica submitted by mail and by post should include the user identification data, i.e. the vehicle registration number and the e-ticket identification number.

 General information

We will reply to user inquiries in Polish and in English. A unique reference number is assigned to every inquiry or issue for status tracking purposes.