e-ticket Store regulations

To use the e-ticket Store website to pay tolls, it is necessary to accept the following regulations. The e-ticket purchase service is provided by the Head of the National Tax Administration.

 e-ticket Store regulations

§ 1. Definitions

  1. Motorway - a toll public road or its sections, managed by the General Directorate for National Roads and Motorways, where drives are carried out and paid for by the User on the terms set out in the Regulations:
    • A2 motorway on Konin – Stryków section (99 km),
    • A4 motorway on the Bielany Wrocławskie - Sośnica section (162.4 km), including the free section of the Gliwice Bypass (section Kleszczów - Gliwice Sośnica),
  2. The e-ticket Store (hereinafter also the "website") is a website that allows you to purchase e-tickets, available at www.etoll.gov.pl., The use of it takes place on the terms specified in the Regulations.
  3. e-ticket - an e-ticket, within the meaning of u.a.p., constitutes a confirmation of toll payment for driving on a Motorway and entitles the User to travel on the Motorway; it is issued on www.etoll.gov.pl, in the e-TOLL PL TICKET application or at partners with whom the Head of KAS has concluded a contract.
  4. Driver / User - a person traveling on a Motorway who is obliged to pay the toll for using the motorway and who has a statutory obligation to have a valid e-ticket.
  5. Light vehicles - motorcycles, motor vehicles and vehicle combinations with a permissible total weight not exceeding 3.5 tons.
  6. Additional toll - a toll charged to a User for failure to pay the toll for using a motorway in accordance with Art. 37ge of u.a.p.
  7. Service - a service enabling a User to purchase an e-ticket, the user pays a toll for using a Motorway, and the Service Provider provides them with an e-ticket electronically.
  8. Service Provider – an entity providing the Service, i.e., the Head of the National Tax Administration.
  9. Form – a site on the website where the User enters the data necessary to purchase their e-ticket.
  10. a.p. - Act of 27 October 1994 on toll motorways and the National Road Fund (i.e., Journal of Laws of 2021, item 1376, as amended).

§ 2. e-ticket Store

  1. The Head of the National Tax Administration, based in Warsaw (00-916) at 12 Świętokrzyska Street is the entity providing the service.
  2. The e-ticket Store is intended for drivers of motorcycles, motor vehicles and vehicle combinations with a maximum permissible weight not exceeding 3.5 tons, using Motorways.
  3. The Regulations apply to Drivers driving on Motorways.
  4. The Head of the National Tax Administration is the administrator of the data processed by the e-ticket Store and the co-administrator - the Minister of Finance, based in Warsaw (00-916) at 12 Świętokrzyska Street.
  5. The toll is collected pursuant to the Act of October 27, 1994, on toll motorways and the National Road Fund (i.e., Journal of Laws of 2021, item 1376, as amended).

§ 3. Purchasing e-tickets

  1. e-tickets can be purchased on etoll.gov.pl in the e-ticket tab.
  2. To use the website, the e-ticket Store, you need to be connected to the Internet.
  3. Users, wishing to purchase an e-ticket on www.etoll.gov.pl in the e-ticket Store tab, use the Purchase e-ticket function.
  4. To use the Service, Users must read and accept the Regulations, and then complete the data referred to in par. 5 and pay for their drive.
  5. To purchase an e-ticket on the website, Users provide the following drive data:
    1. vehicle registration number;
    2. vehicle registration country;
    3.  vehicle category;
    4. the Motorway section for which the toll will be charged (by selecting the start and end nodes from the list or selecting them on the map)
    5. the planned date and time of the start of the drive with the e-ticket (the start date and time of the e-ticket validity).
  6. 6. Each e-ticket includes at least:
    1. the data mentioned in par. 2;
    2. the date and time of the end of validity of the e-ticket (validity period is 48 hours from the planned date and time of the drive start);
    3. number of kilometers and the toll amount for the drive;
    4. e-ticket number.
  7. Users are responsible for the correctness of the information provided at the time of purchasing their e-tickets.
  8. The toll for using a motorway is collected at the time of issuing an e-ticket.
  9. e-tickets can be purchased up to 60 days before the planned drive.
  10. Users may purchase several e-tickets for drives on the website.
  11. Prices of e-tickets are calculated pursuant to the Motorway section declared to be driven on by Users. Toll rates for using Motorways are announced by the Minister of Transport, Construction and Maritime Economy by way of a regulation[1].
  12. Confirmations of the purchase of e-tickets are available on the website in the form of a pdf file available for download.
  13. Users who have consented to receive e-mails on the website may also receive information about their e-ticket purchased on the website, to the e-mail address provided.

§ 4. Rules for using e-tickets

  1. Users are obliged to buy their e-tickets before they start driving on Motorways.
  2. e-tickets are valid in the period from the planned date and time of the start of the drive to the planned date and time of the end of the drive (determined automatically as 48 hours from the planned start date of the drive). If the drive takes longer, an additional e-ticket must be purchased for each subsequent 48-hour period. The next e-ticket may cover sections from the beginning of the section on which the vehicle is to the planned exit from the Motorway.
  3. e-tickets cover single drives on Motorway sections.
  4. e-tickets expire after 48 hours from the date and time of the beginning of the e-ticket validity or upon the end of the declared drive on a Motorway. An exit from a Motorway does not end a drive. If a driver buys an e-ticket for the entire section, and during the journey leaves the motorway at the earlier exit, their e-ticket does not lose its validity. Such a driver can re-enter the route and continue on the other sections with the same e-ticket.
  5. Driving before the scheduled start date and time or after the scheduled end date and time is treated as driving on the Motorway without paying the toll.
  6. Driving on a Motorway for which no e-ticket has been purchased is treated as a drive without toll payment.
  7. Users should keep their purchased e-tickets for inspection.
  8. If two or more e-tickets are purchased for the same vehicle registration number, the e-ticket with the earliest start date and time of validity has priority.

§ 5. Contract conclusion

  1. The conclusion of the contract for the Service takes place when the User confirms the order by accepting the Regulations of the e-ticket Store, selecting the button finalizing the order and making the payment.
  2. Payment for e-tickets is made via the payment platform of an external service provider.
  3. An e-ticket, which is available on the website for download in the form of a PDF file, is the confirmation of the conclusion of the contract for the Service.

§ 6. Payment

  1. The total price of an e-ticket will be visible before the conclusion of the Service contract.
  2. The price indicated in the e-ticket Store is the price for one drive of the vehicle indicated in the form filled in by the User.
  3. Payment for the purchase of an e-ticket is made on the website using the payment methods available on the website:
    1. quick BLIK payment;
    2. payment card.
  4. On the website, users receive confirmations of correct payments or information about failures of payment operations, in the form of messages.
  5. The head of KAS does not issue receipts or VAT invoices as evidence of payment for the purchased e-tickets. Users receive confirmations of purchase in the form specified in § 3 par. 12 and par. 13 of the Regulations.

§ 7. Free motorway sections

  1. Some toll sections of motorways are treated in a special way, and, in strictly defined cases, no toll is charged. At the time of drawing up the Regulations, there is a special section which is free of charge - Gliwice Ring Road, covering sections Kleszczów - Gliwice Ostropa, Gliwice Ostropa - Gliwice Bojków, Gliwice Bojków - Gliwice Sośnica on the A4 motorway.[2]
  2. When a drive takes place only within the areas listed in par. 1, there is no toll for the Gliwice Ring Road. If you choose a route covering the sections of the Gliwice bypass, but going beyond the sections specified in par. 1, the sections referred to in par. 1. are included in the toll calculations. For example: it is impossible to purchase an e-ticket for the following sections, for example Gliwice Bojków – Kleszczów (driving on them if free), whereas for Gliwice Bojków – Łany, the distance and toll shall be calculated for the whole route, with the Ring Road.

§ 8. Return of e-tickets

  1. Users have the right to return their e-tickets purchased in the Store, provided that the return takes place before the planned date and time of the start of their drive.
  2. Returns of unused e-tickets purchased on the website can only be done by using the “Return e-ticket” option on the website. Before the return, the service automatically verifies the validity of the e-ticket to be returned.
  3. Returns for unused e-tickets will be made in the same way and to the same account number from which the payment was made. If Users want to receive a return to another account, they should submit such a request in writing by sending an e-mail to kontakt@etoll.gov.pl, using the Contact Form available on etoll.gov.pl or in the traditional form by sending a request to the address of the head of KAS.
  4. Returns for unused e-tickets will be made no later than 30 days from the date of submission of a return order and receipt by the User of a confirmation of a return order in the service.

§ 9. Complaints

  1. Complaints about the services should be sent to the correspondence address e-TOLL Ministry of Finance, ul. Świętokrzyska 12, 00-916 Warszawa or to the e-mail address kontakt@etoll.gov.pl.
  2. Users, in their complaints, should include such information as:
    1. User identification data,
    2. description of the complaint subject,
    3. complaint request.
  3. The service provider will respond to a complaint within 30 days.

§ 10. Privacy and security

  1. The provision of data necessary to purchase e-tickets on the website takes place voluntarily as part of the Service and is necessary to conclude a contract with the Service Provider.
  2. The purpose of processing Users’ data by the Service Provider is to ensure that Users pay tolls for using Motorways pursuant to u.a.p.
  3. The data provided on the website is stored in the Supplier's system for a period of not less than 12 and not longer than 24 months from the end of the calendar year in which the motorway was driven unless the data is used for inspection.
  4. The e-ticket Store does not process personal data.
  5. In the event of a breach of the obligation to pay a toll for the use of a Motorway, the e-TOLL system will process the data referred to in § 3 par. 5, for inspection.
  6. Collecting data on purchased e-tickets is due to technical reasons, is ad hoc and is limited in time.

§ 11. Technical support and Users' submissions

  1. Support in the functioning of the Application is provided at the following telephone number +48 22 24 337 77 - toll number dedicated to users from Poland and abroad - call charge according to the operator's price list.
  2. 2. Any questions, comments, or suggestions from Users regarding the website and its functionality can be sent by e-mail to the e-mail address: kontakt@etoll.gov.pl.

§ 12. Final provisions

  1. The contract concluded pursuant to the Regulations applies to a specific and one-time purchase of an e-ticket on the website and is concluded for the purpose and for the duration of its implementation.
  2. The court competent for the seat of the Service Provider is court competent to settle any disputes.

[1] Regulation of the Minister of Transport, Construction and Maritime Economy of 25 April 2012 on toll rates for using the motorway (Journal of Laws of 2012, item 467)

[2] Pursuant to the Regulation of the Council of Ministers on toll motorways of July 16, 2002 (Journal of Laws No. 121, item 1034, i.e., of September 20, 2013 (Journal of Laws of 2014, item 45)