FAQ

    • Registration of a user from Poland is possible in 3 ways:
      • online at etoll.gov.pl by setting up an Online Customer Account (OCA) (authentication takes place through a trusted profile, using a login and password or through the mObywatel application)
      • in person at e-TOLL Customer Service Facilities (CSF), where registration is made by an employee of the CSF
      • through fleet card operators

    • Registration of a foreign user is possible in 3 ways:
      • online at etoll.gov.pl by setting up an Online Customer Account (OCA) (authentication takes place via a login and password. For this you will need the following data: name and surname, e-mail address, type and number of the identity document). This was of loggining in is intended for people who do not use a trusted profile or the mObywatel application
      • at e-TOLL Customer Service Facilities (CSF), where registration is made by an employee of the CSF
      • through fleet card operators

    • Yes, users have the option of registering multiple vehicles on one account, regardless of the selected type of financing.

    • After September 30, 2021, in the event of a failure to pay tolls in the e-TOLL system, traveling on toll roads will constitute a breach of the obligation referred to in Art. 13 par. 1 point 3 of the Public Roads Act. It will result in a fine imposed, except for the cases specified in the Public Roads Act.

    • All returns will be made using the same method of payment as used by the user. If it is not possible to make a return using the same method, the return will be made to the bank account indicated by the user. In order to get the funds returned, you must submit an application on the Online Customer Account or fill in the deregistration form from the e-TOLL system and send it to kontakt@etoll.gov.pl or submit it at one of the Customer Service Facilities.

    • In order to charge fees, it is necessary during registration to associate the vehicle with a device allowing for sending geolocation data to the e-TOLL system.

      Users have at their disposal:

      OBU devices - available in the e-TOLL distribution network and from authorized partners
      ZSL devices - available in users' vehicles
      The e-TOLL PL mobile application - enabling the use of a mobile phone as a device transmitting geolocation data

      You should also remember to activate the selected device. Otherwise no charges will be made.

    • Your device can be transferred between vehicles, but after assigning the device to the target vehicle. Otherwise, the driver may face an administrative penalty.

    • GPS devices for transmitting geolocation data to the e-TOLL system and for paying tolls in this system can be purchased on a free-market basis within the distribution network only from those OBU / ELS operators who have passed the tests and obtained approval for admission to the e-TOLL system. The list of approved operators and types of devices is available at:

    • The Online Customer Account (OCA) is a self-service service dedicated to account management in the e-TOLL system. Through the OCA, you can register in the e-TOLL system, configure key service parameters to adapt them to your needs and:
      • set up settlement accounts for which you define the method of financing your travels
      • register vehicles and pair them with your preferred device (mobile application, OBU, ELS)
      • manage your finances, top up your balance or pay a debit note
      • add other users who, in accordance with authorizations granted to them, will help in managing the account in the e-TOLL system
      • check the traveles made in the e-TOLL system and verify the payments made

    • Users can add many vehicles to one billing account in the Online Customer Account (OCA), and then from the e-TOLL PL application level, select which vehicle they want to carry out the travel with. It is enough to assign the same business number of a mobile device (business ID) to all added vehicles in the OCA. Please remember that to use the e-TOLL PL geolocation data transfer application, you must register with the OCA.

      Details can be found on: https://www.etoll.gov.pl/en/heavy-vehicles/registration-in-e-toll/how-to-register-for-e-toll/ 

    • The following payment methods are possible in the e-TOLL system, depending on the account mode you have:

      1.prepaid account:
      a) payment card
      b) fleet card
      c) cash
      d) bank transfer (subsequent top-ups)
      e) fast online payments
      Top-up of the User's Account by bank transfer is possible only to the indicated individual bank account number generated during the registration in the system, after creating financing, i.e. topping up, with a payment method other than a bank transfer. Unlike other payment methods, the user's account is not topped up immediately, therefore the user is obliged to verify whether their account has already been topped up before using a toll road.

      2. account with deferred payment:
      a) fleet card
      b) bank transfer

      The possibility for the user to indicate the fleet card as the method of settling payments resulting from the emergence of financial obligations related to the electronic toll is implemented by the fleet system operator, under which fleet card transactions are accepted.

      If you use a bank transfer as a payment method, the costs of the transfer are covered by the user.

    • On such an account tolls charged for travels on toll roads sections assigned to the user's account lower the level of previously topped up funds on the user's account.
      The minimum required balance top-up in the e-TOLL system is from PLN 20.00.
      The minimum warning threshold is PLN 100 (note: users may set the minimum warning threshold at a higher level).
      The maximum top-up amount in the e-TOLL system is limited to the product of PLN 1,000 and the number of vehicles registered on the top-up billing account, e.g. for an account with 5 vehicles registered, the maximum top-up amount may not be higher than PLN 5,000. This value is also the maximum billing account balance, so if the user already has funds on the account, the top-up amount should be reduced by the amount there.

    • If there are no funds on the billing account to cover the costs of toll road travel, the user is obliged to pay the electronic toll by topping up their OCA before the start of a toll road travel. They can top-up the funds no later than 3 days after the end of the travel.

    • An account with deferred payment is an account whose user, after using a toll road, makes payments for all vehicles registered on the account after the end of the settlement period (1 month), within 14 days from the date of issuing the debit note for a given period. The account is based on e-TOLL registration and may apply to one or more vehicles. Compulsory financial security is required to register an account with deferred payment.
      It may take the form of:
      • a bank guarantee
      • an insurance guarantee
      • a cash payment

    • The electronic toll is a public levy (Art. 5 par. 1 of the Public Finance Act, Journal of Laws 2019, item 869, as amended) charged by the Head of the National Tax Administration, and therefore it is not subject to the VAT Act. The debit note (also the electronic note available at the OCA) is an official accounting document and may be included in your company's books.

    • You can check the balance via your Onlibe Customer Account and the e-TOLL PL mobile application, as well as calling a Consultant of the Telephone Customer Service Center.
      The record of travels on toll roads and the tolls calculated are available on the Online Customer Account.

    •  If an account with deferred payment is used, if a user does not pay the electronic fee on time, they may be charged from the security provided by them. At the same time, billing accounts included in the Billing Account Set will cease to be active in the deferred payment mode and unsecured prepayment accounts will be created, respectively, with a balance of PLN 0. In such a case, the user will be obliged to comply with the terms and conditions for this type of a user account. A failure to pay the electronic toll on time will result in the need for paying interest for the entire period of delay.
      The user will also be exposed to penalties from the General Inspectorate of Road Transport (GITD).

    • At Customer Service Facilities you can top up your billing account balance and pay for the debit note in cash. The electronic toll is collected by the e-TOLL system, and its settlement is made by withdrawing the amount from the billing account balance or charging the toll using the deferred payment mode.

    • The e-TOLL electronic toll collection system operates as based on GNSS satellite technology and wireless data transmission, it is used to pay electronic tolls for heavy vehicles and the toll for using the motorway for light vehicles. It is fully integrated with the already implemented systems of the Ministry of Finance, including ANPRS or SENT. The amount of the electronic fee is calculated as based on the geolocation data provided to the system. The system also enables toll payment for the use of A2 Konin-Stryków and A4 Wrocław-Sośnica motorway sections. For users of light vehicles (paying the toll for a motorway drive), since December 1, another payment method was enabled - purchase of an e-ticket or, similarly to the electronic toll, they can provide globalization data using the e-TOLL PL application or OBU or ELS devices admitted to the system. The technologies used in e-TOLL enabled introducing free flow on toll motorways, without barriers, and thus switching off the manual toll collection system.  In the case of some concession sections, the introduced videotolling system is based on OCR technology (a camera that reads a car's registration number automatically). If a vehicle approaches gates that have the option to pay the toll, e.g., using an application compatible with the given system, the barrier is automatically raised. The use of videotolling technology in e-TOLL would necessitate constructing a separate, independent IT system supporting drivers only on A2 and A4 sections and integrating the system with the already operating e-TOLL system. It should also be emphasized that the solutions used in e-TOLL enable smooth passage through motorways without the need for constructing and maintaining toll plazas, and thus contribute to increased capacity of the motorway sections and increased driving comfort for drivers who will no longer be forced to wait in a traffic jam before entering a motorway.

    • You are encouraged to use the interactive toll calculator available at www.etoll.gov.pl. Thanks to it, you can easily know the expected toll when you specify the parameters of the vehicle and the route of the planned travel.

    • In selected locations, within the network of roads subject to electronic toll payment, devices and systems for controlling the correct payment of tolls have been installed. The permanent checkpoints are supplemented by devices installed temporarily anywhere within the toll road network and in vehicles. If you fail to pay the electronic toll, the General Inspectorate of Road Transport imposes an administrative penalty on the sanction addressee. Control of the correct payment of electronic tolls is also carried out by General Inspectorate of Road Transport inspectors and officers of the Customs and Tax Service, using devices and systems installed in vehicles used for mobile control. A detailed description of the control and the amount of penalties can be found in the tab "Payment control" on website etoll.gov.pl

    • If, during a control of the correct payment of the electronic toll in the e-TOLL system, the Chief Inspector of Road Transport or the Customs and Tax Service officers find that the vehicle driver provided incorrect data, they may impose an administrative penalty.

    • One of the main goals of introducing the new e-TOLL toll collection system is to improve and streamline transport on Polish roads. The e-TOLL system is a solution based on geolocation technology and using, among others, free mobile tools for registering and settling travels on toll roads or road sections. Thanks to the use of modern solutions, the e-TOLL system contributes to the improvement of traffic flow and safety on Polish roads.

    • Provisions of the Act of March 21, 1985, on public roads (Journal of Laws of 2021, item 1376, as amended) do not define the time limit for considering complaints regarding the functionality and tools of the system. Regardless of this, the Ministry of Finance makes every effort to ensure that users' complaints are dealt with without undue delay.

                   

      The only deadline resulting from the regulations regarding recognition of complaints related to the correctness of the electronic fee charged results from § 8 of the Regulation of the Minister of Finance, Funds and Regional Policy of June 8, 2021, on electronic fees collected in the KAS Electronic Toll Collection System and the transfer of financial penalties. Pursuant to this provision, a complaint of a public road user regarding correctness of the electronic toll charged is considered within 30 days from the date of its submission.