Call Center

Subject

Issue type

How we can help

Complaints

Filing a complaint

A consultant will clarify all problem issues; if any additional information is needed, a consultant will open a ticket to have the case clarified by competent expert.

Complaint status verification

A consultant will verify the current complaint handling status and communicate the next steps that may be taken to handle the issue.

e-TOLL information

Toll road network information

A consultant will tell you about the roads on which toll is collected and about the locations of the Customer Service Points where you can go to handle any issues relating to e-TOLL.

Registration

A consultant will explain how to register on e-TOLL and which documents are needed. A consultant will also assist you where necessary with your Online Customer Account registration.

Use of your Online Customer Account

A consultant will tell you about the matters you can deal with online, using your Online Customer Account. If necessary, the consultant will guide you through all the necessary steps to have your case successfully closed.

Toll rates and calculation

A consultant will provide helpful details about finding important information on e-TOLL and help you operate such interactive tools as the toll road network map, the Customer Service Point search engine, the toll calculator and the collateral calculator.

Use of on-board units

A consultant will tell you how to add an on-board unit to e-TOLL and explain the operating principles (provided that the unit was purchased at e-TOLL service points).

e-TOLL website

A consultant will provide helpful details about finding important information on e-TOLL and help you operate such interactive tools as the toll road network map, the Customer Service Point search engine, the toll calculator and the collateral calculator.

Using customer account

Checking the account balance

A consultant will inform you of the money available in your billing accounts and the percentage of remaining collateral for a postpaid account.

Debit notes and charges

A consultant will verify and clarify any questions regarding the issued debit notes and charged transactions.

Changing your data

A consultant can change your contact information and communication settings, such as alert or newsletter settings.

Modification of registered vehicle or OBU settings

A consultant will activate/deactivate vehicle accounts to disable or enable toll collection accordingly. They will modify the OBU to vehicle account link if you intend to use the OBU in another vehicle.

Customer account user management

The consultant will provide information about the customer account users and modify their access permissions.