Registration of a foreign user is possible in 3 ways:
- online at etoll.gov.pl by setting up an Online Customer Account (OCA) (authentication takes place via a login and password. For this you will need the following data: name and surname, e-mail address, type and number of the identity document). This was of loggining in is intended for people who do not use a trusted profile or the mObywatel application,
- at e-TOLL Customer Service Facilities (CSF), where registration is made by an employee of the CSF,
- through fleet card operators.
Yes. Users have the option of registering multiple vehicles on one account, regardless of the selected type of financing.
Refunds of funds remaining in your account shall be made by the same payment method with which the payment in question was made by you. If it is not possible to make a refund by the same method, the refund will be made to the bank account indicated by the user.
In order to make a refund, a request must be made:
- in the Online Customer Account,
- complete the "Form for deregistration of e-TOLL User" and send it to the following e-mail address: email@example.com,
- in person at one of the Customer Service Centres.
The security is reimbursed upon the written request of the user within 30 working days from the date of closing the set of settlement accounts by the Fee Collector - Head of KAS.
The condition for receiving the refund is the settlement of the electronic fee due.
In the case of a prepaid billing account, the refund shall be made at the written request of the user within 30 working days from the day the request is acknowledged.
Legal basis: Rozporządzenie Ministra Finansów z dnia 15 grudnia 2022 r. w sprawie opłat elektronicznych pobieranych w Systemie Poboru Opłaty Elektronicznej KAS oraz przekazywania kary grzywny - § 10. i § 12.
When registering in the e-TOLL system, it is necessary to link the vehicle to a location device that allows geolocation data to be sent to the system for the purpose of e-TOLL calculation.
The users have at their disposal location devices approved for the e-TOLL system by the Head of KAS: e-TOLL PL mobile application, OBU or ZSL.
Remember to activate the selected device in the Internet Customer Account. Otherwise, the e-TOLL will not be charged.
The location device (e-TOLL PL mobile application, OBU) can be transferred between vehicles.
Before starting a journey, the device must be assigned to the new vehicle in the Internet Customer Account and must be activated. Otherwise, the electronic toll will not be charged and the driver will face an administrative penalty.
Please note that only the ZSL is a permanently installed device in the vehicle.
Location devices for the transmission of geolocation data and for the payment of e-TOLL fees can be purchased on a free market basis from the distribution network.
These must only be devices of those OBU/ZSL operators that have been successfully tested and approved for the e-TOLL system.
A list of approved operators and device types is available under:
OBU and ZSL operators.
A free e-TOLL PL mobile application is also available, allowing the use of a mobile phone as a device for transmitting geolocation data.
It can be downloaded in the Google Play shop and AppStore.
If you plan to drive a passenger vehicle with a trailer whose maximum permissible weight on the registration certificate exceeds 3.5 tonnes in the future, save your account to pay for toll road use in the e-TOLL system. Remember that you can deregister your account at any time.
Users of light vehicles who paid for their journeys on the A2 (Konin-Stryków) and A4 (Wrocław-Sośnica) motorway sections by transmitting geolocation data to the e-TOLL system using the e-TOLL PL mobile application or OBU/ELS devices can:
- deregister the billing account for the light vehicle by:
- Selecting the Deactivate Account field in the Billing Accounts section via the Online Customer Account and attaching the completed and signed Form for deregistration of an e-TOLL User which can be downloaded from the Forms and document templates,
- sending completed and signed Form for deregistration of e-TOLL User which can be downloaded from the Forms and specimen documents section using:
- filling out the contact form available in the Customer Account or on the etoll.gov.pl website by selecting in the Finances category the subject Return of funds from e-TOLL billing account - Closing an account
-sending an email to firstname.lastname@example.org ,
- visiting the Customer Service Centre.
- de-register (close) the entity's account, which is equal to deactivating (closing) all billing accounts held by:
- selecting the Close entity account field in the Manage entity section of the Online Customer Account,
- sending a completed and signed Form for deregistration of e-TOLL User which can be downloaded from the Forms and document templates,section with indication to close the entire entity account by:
-filling out the contact form available in the Customer Account or on the etoll.gov.pl website by selecting in the Finances category the subject Return of funds from e-TOLL billing account - Closing an account
-sending an email to email@example.com,
- visiting the Customer Service Centre.
The de-registration of an entity is tantamount to the deactivation (closure) of all settlement accounts held.
The e-TOLL PL application is supported by android mobile platforms (min. 8.0) and IOS (14).
The minimum amount depends on the vehicle category and is PLN 20 for light vehicles and PLN 120 for heavy vehicles respectively.
Yes. The data collected via the e-TOLL PL application is encrypted and used only for the purpose of implementing the processes related to the payment of tolls, and the monitoring of SENT transports.
Then, in the Online Customer Account, use the "Complete the travel" function and specify the place where your device stopped working and enter the destination of your travel. Fees for declared travels are paid in advance.
In order for the e-TOLL PL mobile application to function correctly:
- connect to the Internet on the mobile device,
- grant rights for location acquisition,
- disable battery optimisation for the Android operating system (check whether the e-TOLL PL application is added to the Android battery management exceptions).
On such an account tolls charged for travels on toll roads sections assigned to the user's account lower the level of previously topped up funds on the user's account.
The minimum required balance top-up in the e-TOLL system is from PLN 20.00.
The minimum warning threshold is PLN 100 (note: users may set the minimum warning threshold at a higher level).
The maximum top-up amount in the e-TOLL system is limited to the product of PLN 1,000 and the number of vehicles registered on the top-up billing account, e.g. for an account with 5 vehicles registered, the maximum top-up amount may not be higher than PLN 5,000. This value is also the maximum billing account balance, so if the user already has funds on the account, the top-up amount should be reduced by the amount there.
If there are no funds on the billing account to cover the costs of toll road travel, the user is obliged to pay the electronic toll by topping up their OCA before the start of a toll road travel. They can top-up the funds no later than 3 days after the end of the travel.
An account with deferred payment is an account whose user, after using a toll road, makes payments for all vehicles registered on the account after the end of the settlement period (1 month), within 14 days from the date of issuing the debit note for a given period. The account is based on e-TOLL registration and may apply to one or more vehicles. Compulsory financial security is required to register an account with deferred payment.
It may take the form of:
- a bank guarantee,
- an insurance guarantee,
- a cash payment.
The electronic toll is a public levy (Art. 5 par. 1 of the Public Finance Act, Journal of Laws 2019, item 869, as amended) charged by the Head of the National Tax Administration, and therefore it is not subject to the VAT Act. The debit note (also the electronic note available at the OCA) is an official accounting document and may be included in your company's books.
You can check the balance via your Online Customer Account and the e-TOLL PL mobile application, as well as calling a Consultant of the Telephone Customer Service Center.
The record of travels on toll roads and the tolls calculated are available on the Online Customer Account.
If an account with deferred payment is used, if a user does not pay the electronic fee on time, they may be charged from the security provided by them. At the same time, billing accounts included in the Billing Account Set will cease to be active in the deferred payment mode and unsecured prepayment accounts will be created, respectively, with a balance of PLN 0. In such a case, the user will be obliged to comply with the terms and conditions for this type of a user account. A failure to pay the electronic toll on time will result in the need for paying interest for the entire period of delay.
The user will also be exposed to penalties from the General Inspectorate of Road Transport (GITD).
Yes. At Customer Service Facilities you can top up your billing account balance and pay for the debit note in cash.
In selected locations, within the network of roads subject to electronic toll payment, devices and systems for controlling the correct payment of tolls have been installed. The permanent checkpoints are supplemented by devices installed temporarily anywhere within the toll road network and in vehicles. If you fail to pay the electronic toll, the General Inspectorate of Road Transport imposes an administrative penalty on the sanction addressee. Control of the correct payment of electronic tolls is also carried out by General Inspectorate of Road Transport inspectors and officers of the Customs and Tax Service, using devices and systems installed in vehicles used for mobile control.
A detailed description of the control and the amount of penalties can be found in the tab Road control and violations.
Until 30 June 2023, users of light vehicles were required to pay tolls on the A2 (Konin-Stryków) and A4 (Wrocław-Sośnica) motorway sections. An additional fee of PLN 500 will be charged for failure to pay the toll for a motorway journey completed by 30 June 2023, including continuation of the journey on the motorway or a section of the motorway after the expiry date and time of the validity period indicated on the motorway ticket. The obligation to pay the additional fee shall be time-barred by the expiry of a period of 5 years from the last day of the calendar year in which the additional fee should have been paid.
If, during a control of the correct payment of the electronic toll in the e-TOLL system, the Chief Inspector of Road Transport or the Customs and Tax Service officers find that the vehicle driver provided incorrect data, they may impose an administrative penalty.
If toll is not paid due to insufficient funds in your billing account, the fare will be debited from your account within a maximum of 3 days of the end of the journey if:
- You top up your account balance at least up to an amount sufficient for covering the outstanding payment,
- the geolocation data of the route was transferred from your mobile device, on-board unit or external location system to e-TOLL.
If no data was transferred from your mobile device, on-board unit or external location system to e-TOLL, outstanding electronic toll cannot be paid.
Such toll will not be collected if a violation is discovered through a roadside inspection when driving on a toll road. In such case, a fine for non-payment of electronic toll will be imposed on the party responsible for the violation through an administrative decision, in accordance with the Public Roads Act of 21 March 1985.
Toll can no longer be paid beyond 3 days after the end of the route for which electronic toll was not paid as required. Any breach of the obligation to pay electronic toll is subject to a fine imposed by the Chief Road Transport Inspector through an administrative decision.
The amount of the administrative penalties for individual breaches of the obligations set out in the Act of 21 March 1985 are set out in the section Road control and violations.
If you are already drive on a toll road with e-TOLL and your device has stopped working, you can pay for the drive without transmitting data to the system and continue it without an operational GPS device, after you declare your route.
On the Online Customer Account, use the "Complete drive" function and specify the place where the device stopped working and the destination. After that, you can continue your drive.
You must pay the fee for the declared drive in advance. For prepaid accounts, it is required to have funds to pay for the declared drive. If you do not have funds, complete them before submitting the declaration.
In exceptional situations, e.g., when the vehicle:
- participates in a rescue operation;
- is used for transporting live animals, milk, medicines, dangerous goods, concrete, municipal waste;
- is a bus carrying passengers;
declaring your drive will be possible up to 3 days after it took place.
The electronic toll is a charge for the actual number of kilometres driven, based on the 'user pays' and 'polluter pays' principle, and is dependent on the environmental impact of the vehicle.
Provisions of the Act of March 21, 1985, on public roads (Journal of Laws of 2021, item 1376, as amended) do not define the time limit for considering complaints regarding the functionality and tools of the system. Regardless of this, the Ministry of Finance makes every effort to ensure that users' complaints are dealt with without undue delay.
The only deadline resulting from the regulations regarding recognition of complaints related to the correctness of the electronic fee charged results from § 8 of the Regulation of the Minister of Finance, Funds and Regional Policy of June 8, 2021, on electronic fees collected in the KAS Electronic Toll Collection System and the transfer of financial penalties. Pursuant to this provision, a complaint of a public road user regarding correctness of the electronic toll charged is considered within 30 days from the date of its submission.
If an OBU or ZSL device is not functioning properly or has suffered a technical failure, a report on the matter should be addressed exclusively and directly to the supplier from whom it was purchased.
The Ministry of Finance and the National Fiscal Administration are not liable for failures and technical problems of devices for transmitting geolocation data to the e-TOLL system.
We would like to remind you that the list of operators and devices approved for the e-TOLL system, together with their contact details, is available in the Downloads section of the pages: On-Board Units (OBU) and External Location System (ZSL).
ATTENTION! A failure of a device purchased at a Customer Service Facility (MOK) of the e-TOLL network may be reported only at the same MOK where the device was purchased. Proof of purchase together with the device is required for acceptance of the claim. The completed claim form is sent by an employee of the MOK to the OBU/ZSL device supplier for processing.
The payment of toll on the A2 (Konin-Stryków) and A4 (Wrocław-Sośnica) motorway sections from 1 July 2023 is mandatory for heavy vehicle users, i.e. all motor vehicles and vehicle combinations with a maximum permissible weight of more than 3.5 tonnes, as well as for buses, regardless of their maximum permissible weight.
No, a fee applies for such travel. If the maximum permissible weight on the vehicle registration certificate of the vehicle including the trailer exceeds 3.5 tonnes and at the same time the motorway journey is made with the trailer attached, the vehicle will be classified as heavy. In this situation, the user will still be obliged to pay the electronic toll in the e-TOLL system for the heavy vehicle.
Find out how heavy vehicle users pay their toll in the e-TOLL system in the Devices section.