Declaration of Accessibility for

The Departament Poboru Opłat Drogowych obliges itself to ensure accessibility of its official website pursuant to the Act of 4 April 2019 on the digital accessibility of websites and mobile applications of public entities. The declaration of accessibility applies to e-TOLL.

·         Website published on:  2021-05-04.

·         Last updated on:  2023-03-30.

Compliance status

The website is partially compliant with the Act of 4 April 2019 on digital accessibility of websites and mobile applications of public entities due to non-compliances or exclusions listed below.


·         Film content provides no subtitles for deaf people.

·         Film content provides neither audio description nor text content for blind persons.

·         Homepage provides no navigation option (menu) – however menu is available on the remaining sub-pages.


·         Maps are excluded from the accessibility obligation.

Preparation of Declaration of Accessibility

Declaration prepared on:  2021-04-30.

Declaration prepared on the basis of self-assessment performed by the public entity.

Declaration last reviewed on:  2023-03-31.

Keyboard shortcuts

·         The website enables using standard browser keyboard shortcuts.

Feedback and contact data

Please contact us in the event of any problems related to website accessibility. The contact person is the Secretary Office of the Departament Poboru Opłat Drogowych, You may also contact us by phone on +48 (22) 694 49 98. You may submit requests for sharing inaccessible information and file complaints against inaccessibility by email and phone.

Handling accessibility requests and complaints

Your request will be addressed as soon as possible, however in any case no later than within 7 days from its receiving. If this deadline is too short, we will notify you of this fact. Such notification will provide a new deadline by which we will correct the reported errors or prepare information in an alternative manner. This new deadline will not exceed 2 months. If we are unable to ensure digital accessibility of a website or content referred to in your request, we will propose an alternative access method. If you believe that the measures taken by us are unsatisfactory, you may file a complaint. In the event of any further comments on our activities related to digital accessibility, you may submit them to the Rzecznik Praw Obywatelskich.

Architectural accessibility

Departament Poboru Opłat Drogowych, ul. Świętokrzyska 12, 00-916 Warszawa
Detailed information on the architectural accessibility of the Ministry of Finance’s building is available under
Information for persons with reduced mobility.
In addition, having regard to the Act on the sign language and other means of communication, the Ministry expanded the catalogue of services enabling communication with the office to deaf or hard of hearing people. More information available at the official Ministry’s website under
Information for people with disabilities/Information for deaf or hard of hearing people.

Departament Poboru Opłat Drogowych offers no permanent services of sign language translator on site. If you want to use such form of communication, please submit the request in 3 working days before your visit at the latest.

Mobile applications

·         e-TOLL PL for Android

·         e-TOLL PL for iOS

·         e-TOLL PL TICKET for Android

·         e-TOLL PL TICKET for iOS

Additional information

Re-recording of all film content on e-TOLL website to ensure compliance with all accessibility requirements (subtitles, audio description or text alternative) is currently under way.